Privacy Policy & Data Security

1. Information We Collect

To provide medical consultations, hospital admissions, doorstep diagnostics, and autonomous emergency dispatch, Medgo collects:

• Personal Identity: Full name, verified mobile number, email address, age, and emergency contact details.
• Clinical & Health Records: Doctor prescriptions, lab reports, imaging scans (MRI/CT/X-ray), allergy history, and chronic illness markers.
• Continuous Vitals & Telemetry: Wearable data (heart rate, SpO2, blood pressure, glucose trends) streamed via patient consent.
• Geolocation Data: Real-time GPS location used strictly during active emergency SOS ambulance dispatches.

2. How We Use & Protect Your Health Data

We never sell, rent, or monetize your personally identifiable medical records. Your data is used exclusively to:

• Connect you with certified physicians for live video or clinic consultations.
• Dispatch phlebotomists to your doorstep for NABL lab sample collections.
• Pre-alert hospital trauma bays and intensivists during emergency ambulance transfers.
• Power Medgo AGI diagnostic triage models using anonymized, non-identifiable biomarker benchmarks.

3. Patient Consent & Revocation Rights

Under our Global Medical Data Bank (GMDB) protocol, you maintain 100% data sovereignty:

• Time-Limited Sharing: Doctors only see your records during active consultation windows.
• Instant Revocation: You can terminate access permissions for any hospital, clinic, or diagnostic lab at any time.
• Right to Deletion: You may request complete erasure of non-statutory records by contacting our Data Protection Officer.

4. Contact Data Protection Officer (DPO)

For privacy inquiries, audit requests, or compliance verifications: